Shipping, Returns, Refunds and Cancellation
Returns, Refunds, and Replacements
At Noor Skincare, the satisfaction of our customers is of utmost importance to us. Hence, we take great care to package and ship your order. However, we understand that due to reasons beyond our control, a package sometimes may not reach you in the desired state. As a policy, we do not offer any refunds other than Store Credit which can be used up to 3 months from the date of issuance. Noor Skincare is not responsible for damage after delivery and products once purchased are non refundable or returnable.
However, if you believe that the order you have received is wrong, in a damaged condition or has been tampered with, please send an email to us within 7 days of delivery at hello@noorskincare.in, with a picture attached, or call us on +91-79834-18357. Our customer service representative will guide you through the process and your item(s) will be replaced subsequently.
- The product(s) will be picked up within 3-5 business days from when we process the request
- The new product(s) will be shipped to you within 5 business days after the original order has been picked up
- The replacement will be shipped post validation of the reason for return. In case the product is in tradeable condition, we will issue a replacement. If the product is not in a tradeable condition, we will issue a Store Credit. The criteria to assess tradability lies at the sole discretion of Noor Skincare
- If an order gets misplaced or is not delivered to the address mentioned, please write to us at hello@noorskincare.in or contact us at +91-79834-18357 within 7 days from the estimated delivery date. Noor Skincare takes no responsibility for any such missing item query post the above-mentioned period.
Please note that we cannot offer exchanges or returns on any discounted, used, or promotional product(s). Any free or promotional product(s) delivered with the ordered product(s) also need to be returned.
Cancellation
In case you wish to cancel your order, you could do so without incurring any cancellation charges only if the order has not been shipped and is a Cash on Delivery Order. In case your order is prepaid, we would issue you a Store Credit which can be used up to 3 months from the date of issuance. In case the order has been shipped, we would not be able to accept any cancellations. We usually ship an order within 24 working hours after placing the order.
Shipping
Shipping and handling rates may vary based on the product, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of checkout and consumers will know about this before making payments.
Domestic: 2-5 business days in Urban regions within India. (This region consists of cities and towns in India that are served by major courier companies and Indian postal service)
5-10 business days for rest of India. (This consists of regions that are only served by Indian Postal Service and regional courier companies)
Order deliveries will be made between 7 am-9 pm, Monday-Saturday